Shipping policy

Welcome to Palaashe! We are committed to delivering your orders promptly and ensuring a seamless shipping experience. Please review our shipping policy below for important details.

1. Processing Time

All orders are processed within 2-3 business days (excluding weekends and holidays). You will receive a notification once your order has been shipped.

2. Domestic Shipping (India)

We offer the following shipping options for deliveries within India:

  • Standard Shipping: Delivery within 5-7 business days.

Shipping rates are calculated at checkout based on your location and the weight of your order.

3. International Shipping

We currently offer international shipping to select countries. Delivery times may vary based on the destination.

  • Standard International Shipping: Delivery within 10-20 business days, depending on the destination.
  • Shipping Fees: International shipping costs are calculated based on the destination, weight, and size of the package at checkout.

Customs & Duties: Please note that international orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the customer.

4. Shipping Costs

Shipping costs are calculated based on your order’s weight, dimensions, and destination. The final cost will be displayed at checkout. Occasionally, we offer free shipping on certain promotions, which will be applied automatically at checkout.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your delivery.

6. Shipping Delays

While we aim to deliver your order within the estimated time frames, unforeseen delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or postal service disruptions. If there are any significant delays, we will notify you promptly.

7. Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Certain products may have restrictions on international shipping due to local regulations or material composition.

8. Damaged, Lost, or Stolen Packages

If your order arrives damaged or is lost in transit, please contact us at palaaashe@gmail.com within 48 hours of receiving your package (or from the expected delivery date in the case of a lost package). We will work with the carrier to resolve the issue and, if applicable, provide a replacement or refund.

9. Incorrect Shipping Information

Please ensure that all shipping details are correct before placing your order. Palaashe is not responsible for orders delivered to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, additional shipping charges may apply to resend the package.

10. Contact Information

For any questions or concerns regarding shipping, please contact us:

Thank you for choosing Palaashe! We appreciate your trust in our products and services.